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SHIPPING POLICY

SHIPPING WITHIN CANADA:

Due to high value of some merchandise and Credit Card Fraud Protection policies, we ship all products with price tag over $200 ONLY via FedEx Ground and Day and Ross with Signature Confirmation. No exceptions.

High value merchandise, such as boats, kayaks and/or rafts CANNOT be left unattended at the door, in the backyard, on the porch, or with a neighbor. No exceptions. Customer's signature is required as a proof of delivery.  Please visit our PAYMENT POLICY for details. 

FedEx may accept the timeframe for delivery or hold the item for pickup at a local Facility as per customer request. Please call 1800-GO-FEDEX for details.

 

Day & Ross delivery to your doors or to the closet terminal.


We reserve the rights to use delivery services as best suits your order.

 

Question: What if I am working the whole day, why can't you ask FedEx to leave boat at my door?

 Answer:  In order to be protected from credit card fraud, we must have the credit card holder's signature on file with FedEx. Also, if the item is left at the door and later stolen, who would be responsible for the loss? The customers signature on file with FedEx is the only way for us to have proof of delivery.

 Question: Why can't I have boat shipped to a different address than where I receive my credit card statements?

 Answer: According to credit card security regulations, in order to be protected from credit card fraud and charge backs, the item MUST be shipped ONLY to the credit card holders billing address.

Local pickup is available by appointment only. Please visit the CONTACT US page for Warehouse location. Payment in advance is required unless paid in cash. Please email us at sales@saturninflatableboats.ca or call 1-855-219-2701 (GTA: 1-647-219-3701) for an appointment.  

All shipping prices are flat fees listed for deliveries within Canada only. Shipping costs include full insurance up to the value of the item being shipped. As per FedEx Damage Claim Policy, customers have 20 days to report shipping damages since package delivery. After that period NO shipping damage claims will be satisfied by the FedEx. It is the customers responsibility to notify us about any shipping damages in a proper timeframe.

Small accessories, hand pumps, repair kits or bags that have been damaged during shipment must be sent back for replacement as per our WARRANTY POLICY. Please visit CONTACT US page for Return address.

Once the boat has been shipped, you will receive an email from FedEx with a tracking number. Please contact FedEx at 1800GOFEDEX or www.FedEx.com to follow provided tracking number, and to ensure receiving of the package. Please email us at sales@saturninflatableboats.ca if you need tracking number.

After the third attempt to deliver the package, FedEx will send it back unless you contact FedEx at 1800GOFEDEX to arrange a local pick up. Customers are responsible for package receiving and all associated shipping charges.  

If the order has been cancelled after it has been shipped, the appropriate amount will be deducted from the total of refund. Please call FedEx if you need an assistance or have special requests.

If items are on back order, we will ship all pre-ordered boats the same day they arrive in our warehouse.

SHIPPING IN ERROR POLICY:

Despite doing our best to avoid such shipping errors, as sending incorrect items to customers, there is always a small chance that shipping mistakes may occur. In order to best suit our customer's needs, we are constantly increasing and changing the variety of merchandise that we offer. In the unlikely event that a shipping error occurs, we will issue a pickup call tag within Canada to start the replacing process. As soon as the original item is received back and inspected for full completeness, we will send a replacement item via our standard method of shipping. Sorry, no exceptions. We can't send a replacement until the first item is received back and inspected. We do not offer express shipping for replacement items, only regular Ground services.

LOST OR DAMAGE POLICY:

All merchandise is inspected before shipping at manufacturer's facility and/or at the Saturn Inflatable Boats Canada shipping warehouse. All merchandise is shipped well packaged and insured for the full value of the merchandise. Once merchandise is picked up from the Saturn Inflatable Boats Canada warehouse by a third party shipping carrier, it becomes it's responsibility to insure delivery in good condition. Saturn Inflatable Boats Canada has no control over the delivery process of the shipping carrier, and therefore Saturn Inflatable Boats Canada will NOT be responsible for ANY damages or loses that occurred during shipping by third party shipping carriers. Shipping carrier is directly responsible for ALL shipping or related damages.

  • Once customer receives the package with merchandise, they are suggested to inspect the item for signs of visible damages. 

  • A damage claim should be submitted within 20 days of delivery. Please FedEx at 1800GOFEDEX or www.FedEx.com to make a claim.

  • All loses or damages which occurred during shipping are to be handled by customers directly with the third party shipping carrier by filing appropriate claim. 

  • At its discretion, Saturn Inflatable Boats Canada may assist customers with the necessary paperwork and delegate all rights for the settlement directly to the customer.